White’s Ace Hardware & Garden Center
Return Policy
We want every purchase to work out. If something isn’t right, bring it back with your receipt to any White’s Ace location (Carmel, Fishers, or Geist) and we’ll make it right with an exchange or refund.
Return windows at a glance
| Item | Return within | Condition |
|---|---|---|
| General merchandise | ||
| Most merchandise | 90 days | New or opened, with all parts |
| EGO power equipment | 90 days | Like-new condition |
| Electric, battery & gas-powered equipment | 30 days | Unused, factory-sealed packaging |
| Liquid paint (not custom-mixed) | 30 days | |
| Water heaters | 30 days | |
| Grills | ||
| Grills in the unopened box (electric, propane, natural gas, pellet) | 30 days | Unused, factory-sealed packaging |
| Assembled or used grills (propane, gas, pellet, charcoal, kamado) | 48 hours | Defect, damage, or missing parts only; subject to inspection |
| Garden center plants | ||
| Trees & shrubs | 1 year | Receipt required |
| Perennials, roses & indoor houseplants | 30 days | |
| Annuals | 14 days | |
| Guaranteed for life | ||
| Ace brand products & Craftsman hand tools | Lifetime | Broken or defective; exchanged for new |
Returns with a receipt
Most new, unopened, or opened merchandise with all its parts can be returned within 90 days of purchase, unless listed under an exception below. This includes items bought at White’s Ace or at any other Ace Hardware store. Items bought at any White’s Ace store can be returned at any of our three locations.
Your refund goes back the way you paid:
Items bought at another Ace Hardware are refunded at White’s Ace current retail price.
Online orders
- Picked up or delivered from a White’s Ace store: orders placed on acehardware.com and filled by one of our stores follow this same policy, including every return window above, and can be returned at any of our three locations.
- Shipped to your home: items shipped directly by Ace Hardware or a vendor follow the acehardware.com return policy. Some vendor-shipped items must be returned to the vendor. See acehardware.com returns for details.
Lost your receipt?
We may be able to find it for you. Call us and have your Ace Rewards number (if you have one), the purchase date, and the purchase amount ready.
317-846-2311, option 5
If we can’t locate the receipt, we may issue store credit at the item’s current retail price. Returns without a receipt are at our discretion, and we may refuse or limit them.
Grills & power equipment
Grills
- Unopened box: unused electric, propane, natural gas, and pellet grills in their original, unopened, undamaged, factory-sealed packaging may be returned within 30 days.
- Assembled, delivered, or used: if your propane, gas, pellet, charcoal, or kamado-style grill arrives defective, damaged, or missing parts, contact us within 48 hours of delivery or pickup and we’ll make it right. All grill returns are subject to inspection.
- Grills that have been assembled or used can’t be returned because you changed your mind.
- After 48 hours, problems are handled through the manufacturer’s warranty.
Power equipment
- Unused electric, battery, and gas-powered equipment may be returned within 30 days in its original, unopened, undamaged, factory-sealed packaging.
- EGO power equipment may be returned or exchanged in like-new condition within 90 days of purchase.
Bought at another Ace?
We can’t accept returns or exchanges of gas-powered equipment or of propane, natural gas, pellet, charcoal, or kamado-style grills purchased at another Ace Hardware.
Gas-powered equipment service & warranty
If gas-powered equipment you bought from us has been used and isn’t running right, here’s how we handle it:
- STIHL: inspected by a White’s Ace technician and repaired under the manufacturer’s warranty if covered.
- Toro gas mowers: inspected by an authorized Toro repair shop and repaired under the manufacturer’s warranty if covered.
- Defect within 90 days: if a STIHL or Toro gas-powered product fails from a manufacturer defect within 90 days and you have your receipt, we’ll replace it or refund your money.
- Out of warranty: parts and labor are the customer’s cost. We’ll give you an estimate before any work begins.
Damage caused by misuse or improper maintenance is not eligible for return or exchange and is not covered by warranty. Examples include oil-mixed gas in a 4-cycle engine, running without oil, or a bent blade shaft.
Lifetime guarantee
- Ace brand products: broken or defective items can be exchanged for new.
- Craftsman hand tools: broken or defective tools can be exchanged for new.
Some restrictions apply. Ask a team member for details.
Garden center plants
If a plant dies, bring it back with a valid receipt within these windows for a refund or a replacement plant, your choice: trees and shrubs within 1 year; perennials, roses, and indoor houseplants within 30 days; annuals within 14 days.
Replacement plants do not carry a warranty. We aren’t responsible for plants damaged by physical injury, animals, lack of care, or extreme weather.
Non-returnable items
- Labor charges
- Delivery charges, unless the return is due to our error
- Gift cards and store credit
- Items cut to size, including glass, lumber, and anything sold by the foot
- Custom-mixed paint
White’s Ace Hardware & Garden Center · Carmel · Fishers · Geist
Questions about a return? Call 317-846-2311, option 5.